Return and refund policy
Return and Refund Policy
Effective Date:08/05/2025
At Wifibharat, we take great pride in providing high-quality fiber and networking products to meet the needs of our valued customers. We understand that sometimes purchases may not meet expectations, and we strive to ensure a smooth and fair process for returns and refunds.
Please review our return and refund policy below for information on how to handle returns or request refunds.
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1. Eligibility for Return and Refund
Product Condition: To qualify for a return or refund, the product must be unused, in its original packaging, and in resellable condition. Any product that has been used, opened, or tampered with may not be eligible for return.
Timeframe: Returns and refunds are accepted within 30 days from the date of purchase.
Receipt: Proof of purchase, such as an invoice or order number, must be provided to process your return or refund.
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2. Return Process
Step 1: Contact Customer Support at [phone number/email] within the return period to initiate the return process. Please provide your order number, product details, and reason for return.
Step 2: Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
Step 3: Pack the product securely in its original packaging and include all accessories, manuals, and parts. The product must be returned in the same condition it was received.
Step 4: Ship the item back to us, using the return shipping label (if provided) or another trackable method. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or a mistake on our part.
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3. Refund Process
Once we receive the returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method used during the purchase.
The processing time for refunds may take up to 10 business days after receiving the returned product.
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4. Non-Returnable Items
The following items are non-returnable:
Products that have been opened, used, or installed.
Customized or special-order products.
Products with missing parts, accessories, or packaging.
Software or downloadable content.
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5. Damaged or Defective Products
If the product you received is damaged or defective, please contact our customer support team within 7 days of receipt. We will arrange for a return, exchange, or full refund, depending on your preference.
In cases of defective products, we will cover all return shipping costs.
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6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the standard return process and place a new order for the replacement item.
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7. Contact Us
For any questions regarding our return and refund policy or to initiate a return, please contact us at:
Email: service.wifibharat@gmail.com
Business Hours: 10am to 6 pm
Thank you for choosing wifibharat. We value your satisfaction and strive to provide the best products and service possible.
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Note: This policy is subject to change. Please review it periodically for updates.